Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, however we are happy to refund any packs that have not been opened or damaged in anyway. Within 7 Days from receipt.

To complete your return, we will require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Pre made selection Packs with missing /damaged/used packs
Any item not in its original condition, if damaged for reasons not due to our error
Any item that is returned more than 7 days after delivery

Please Return to 

The Cheshire Biltong Company LTD

10 Westmere Close

Weston

Crewe

Cheshire

CW2 5LT

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds if agreed will be issued on a pro rata basis i.e. used or opened packs will not be refunded.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thewestonbiltongcompany.co.uk

Gift Cards/Vouchers

Gift Cards/Vouchers are none refundable in anyway.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Missing Items/Incorrect Items

If you believe that any items are missing/incorrect from your order you must let us know via email or phone with 24hrs of Delivery any time outside of this we may not be able to help. We will need pictures of the parcel and the packaging the parcel was sent in with a copy of the postage label. This will allow us to complete a full investigation. Once we have completed our investigation we will let you know the outcome this may take take up to 14 working days. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thewestonbiltongcompany.co.uk and send your item to: The Cheshire Biltong Company Ltd, Unit 103 The Courtyard Radway Green CW2 5PR We will not send any replacement until the original items are received back to us.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: The Cheshire Biltong Company Ltd, Unit 103 The Courtyard, Radway Green, Crewe CW2 5PR, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.